TickPic

Support

Identify ticks, learn to stay safe, and track your findings.

Contact us

Need help, found a bug, or have a feature idea? We'd love to hear from you.

Email TickPic Support

Privacy Policy

Frequently asked questions

Do I need an account to use TickPic?

No. TickPic has no sign-up and no login — just open it and start. Your data is stored privately on your device.

How does the tick scanner work?

Point your camera at a tick (or upload a photo) and TickPic uses AI to identify the species with a confidence score. The first time, we'll ask your consent to send the photo for identification. If you're offline, a basic on-device check runs instead.

What's included with Premium?

Unlimited scans, Inverted Live Scan, the bite & symptom tracker, pet & family profiles, your sighting log & map, and offline mode. Free always includes the full species guide, safety articles, map viewing, three scans a day, and the mini-game.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone: Settings → [your name] → Subscriptions → TickPic. You can also tap "Restore Purchases" on the Premium screen if you've switched devices.

Is TickPic medical advice?

No. TickPic is an educational tool, not a medical or diagnostic device. If you feel unwell after a tick bite, contact a healthcare professional.

How do I delete my data?

Go to Profile → Delete all my data. This permanently erases everything stored on your device and cannot be undone.